Moving damage can be reported up to 14 days after the move (or delivery of your contents from our storage).

When moving through our storage, you are insured for damage during loading, unloading and transportation. Also, the first 30 days of storage are insured as standard.

After the first 30 days of storage, additional insurance is required. If damage has occurred during the storage period and you have purchased additional insurance through us, please report the damage using this form.

If damage occurred during storage and the storage period was longer than 30 days, you can report the damage to your own insurer.

For domestic moves, you are insured up to €100,000 as standard.

When moving abroad, you have had the opportunity to insure your household contents up to your stated value. If you have taken out insurance, you can report your damage using this form. If you have chosen not to insure your household contents, we unfortunately cannot process your damage report.

In accordance with the General Conditions, Oomen Movers is not liable for special risks associated with one or more of the following circumstances:

• the packing or disassembling, or the unpacking or assembling of removal goods by the client or with the aid of any person or any means made available by the client for that purpose of his own volition;

• assisting in the move by the owner of the moving goods, his relatives, friends or third parties asked by him to assist in the move;
• the choice by the client – although the Recognized Remover offered him another option – of a method of packaging or performance of the removal agreement that differs from what is customary for the agreed removal;
• the presence among the removal items of items for which the Recognized Remover, had it been informed of their presence and their nature by the client in accordance with article 8 of the GTC 2015, would have taken special measures;

• the nature or condition of the removal items themselves, which are exposed to total or partial loss or to damage exclusively through causes connected with such nature or condition, such as: leakage, emptying or melting of other items forming part of the household effects, the dying off of plants; the loss of bank papers, monetary instruments, precious metals, coins and medals, precious stones, pearls, docu- ments and collections, unless the client shall have surrendered these items to the Recognized Remover prior to the commencement of the removal, separately and stating their quantity and value;
• failure or malfunction of electrical, electronic and mechanical equipment.

The depositee, provided that it has fulfilled its duty of care and subject to proof to the contrary, shall not be liable for damage resulting from special risks associated with one or more of the following circumstances:

• damage to or loss of the removal goods taken into storage if the damage or loss arises from such removal goods’ own defect or inherent decay;
• damage to items that have not been packed, wrapped or unpacked by the depository or its personnel and that is not due to actions of the depository or its personnel;
• damage caused by the spillage of liquid substances from lamps, bottles, barrels and the like;
• damage to electrical, electronic and mechanical equipment, clocks, barometers to the extent that the damage is exclusively related to the nature or condition of the item in question;
• the expiration of the mace of mirrors or their damage;
• damage to the removal goods such as from moth, woodworm or rust provided the agreed care measures have been carried out;
• damage resulting from the nature of the items themselves taken into custody, such as, for example, freshly polished or painted furniture, plaster loosening from painted or gilded mirror or picture frames, loosening of glue from pieces of furniture, atmospheric action on pastel drawings, de-tuning of pianos, deterioration in the quality of information carriers such as audio and video tapes and the like, provided that the agreed care measures have been carried out
• damage resulting from the loss of keys to furniture, unless they were handed over to the custodian or his staff and are evidenced by the inventory list;
• damages resulting from the loss of items such as bank papers, coins and tokens, monetary instruments, precious metals, precious stones, jewelry, documents and collections if the inventory list or another document signed by the client and the custodian does not show that these items have actually been deposited.